Privacy Policy
Overview
This Privacy Policy explains how Run Flo LLC (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our website (https://runflo.app), mobile app (Run Flo), or engage with us through any of our Services, including customer support, marketing, or events.
By using our Services, you agree to the practices described in this notice. If you disagree with any part of it, please do not use our Services.
1. Information We Collect
We collect personal information in three primary ways:
A. Information You Provide Directly
This may include:
Name, email, phone number
Login credentials (e.g., username and password)
Data you enter during sign-up or when interacting with our app (e.g., run preferences)
Payment details (processed securely via Apple or Google)
We do not collect sensitive data like racial or religious information.
B. Information We Collect Automatically
When you use our Services, we automatically collect:
IP address, browser type, device model, OS version
App usage data (e.g., which features you access)
Log files, crash reports, and performance data
Location data (only with your permission)
Push notification preferences
This data helps us maintain security, improve functionality, and troubleshoot issues.
C. Information from Other Sources
We may collect publicly available data or receive limited data from:
Marketing partners
Analytics providers
Social media platforms
2. How We Use Your Information
We use your data for the following purposes:
Create and manage user accounts
Deliver and personalize training plans and features
Send important updates, reminders, and support messages
Facilitate user-to-user interactions in our community features
Improve our app experience, features, and marketing efforts
Detect and prevent fraud, abuse, and security issues
Analyze performance and user behavior (via tools like Google Analytics)
Comply with applicable legal and contractual obligations
If we ever wish to use your information for a purpose not listed here, we’ll ask for your consent first.
3. Sharing Your Information
We may share your data with trusted third parties under contract who help us operate Run Flo. These include:
Cloud hosting providers
Analytics tools (e.g., Google Analytics)
Advertising platforms (e.g., Meta/Facebook for retargeting)
Email and push notification services
We may also share limited personal information in the following situations:
Business Transfers: If Run Flo is acquired, merged, or sold
Legal Compliance: If required by law or to protect our rights
Public Features: If you post content or interact publicly within the app
We do not sell your personal information.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
Track usage and performance
Remember your preferences
Personalize content and advertising
Improve site functionality
You can manage or disable cookies through your browser settings. Some features may not work properly if cookies are turned off.
5. AI-Powered Features
Some parts of our Services use artificial intelligence (AI) and machine learning tools (e.g., AWS AI) to improve your experience, such as generating personalized training plans or recommendations.
Your input and usage data may be processed by these tools but only as needed and in accordance with this policy. We do not allow misuse of AI features and comply with all relevant regulations and partner terms.
6. Data Retention
We keep your data as long as necessary to:
Provide the Services
Comply with legal obligations
Resolve disputes or enforce agreements
If you delete your account or we no longer need the data, we will securely delete or anonymize it unless we’re legally required to retain it.
7. Your Privacy Rights
Depending on where you live, you may have the right to:
Access your personal information
Update or correct your data
Delete your account and data
Withdraw consent at any time
Opt out of marketing or targeted advertising
Request a copy of the data we’ve collected
To exercise these rights, email us at [email protected].
Note: We may verify your identity before fulfilling your request and, where allowed, deny requests that are excessive or unfounded.
8. Children’s Privacy
We do not knowingly collect or market to users under age 18. If we discover that we’ve collected data from a minor, we will delete it immediately. If you believe a child under 18 has provided us information, contact us at [email protected].
9. Do-Not-Track & Cookie Preferences
Our Services do not currently respond to browser “Do Not Track” signals due to the lack of industry-wide standards. You can still manage cookies and tracking preferences via your browser or privacy settings.
10. US State Privacy Rights
Residents of certain U.S. states (e.g., California, Virginia, Texas, Colorado, and others) may have additional rights, including:
Knowing what categories of data we collect
Requesting deletion or correction of your data
Opting out of data sharing for targeted advertising
Appealing a denied request
To make a request or appoint an authorized agent, email us at [email protected]. You may also file a complaint with your state attorney general if your appeal is denied.
We do not collect or process sensitive personal information as defined under most state laws.
11. Security Measures
We take data protection seriously. Run Flo uses reasonable technical and organizational measures to secure your personal information. However, no method is 100% secure. You use the Services at your own risk and should take steps to secure your own device and login credentials.
12. Changes to This Policy
We may update this policy from time to time to stay compliant with legal requirements or reflect changes in our Services. When we do, we’ll update the “Effective Date” above and may notify you if the changes are significant.
13. Contact Us
If you have questions or need help regarding your privacy, contact us at:
📧 Email: [email protected]